Terms & Conditions

Thank you for visiting morjas.com. These terms and conditions apply to your use of www.morjas.com and its sub websites which we own and maintain. We are Morjas & Co AB with registered address Östermalmsgatan 58, 114 50 Stockholm, Sweden. Company registration number 559103-7501. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

We may update these terms and conditions from time to time. The version that applies to your purchase is the version in force at the time you place your order; changes are not applied retroactively. We recommend reviewing these terms before each purchase.

Orders

Orders placed on www.morjas.com are intended for private use only and are not meant for resale. Before completing your purchase, you will be presented with an order summary. Please review this carefully to ensure all details match your preferences before accepting the terms and conditions.

All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason, without any liability to you. Morjas reserves the right to limit product availability and cannot guarantee that all items will be in stock. Morjas shall not be held responsible for any product unavailability. Every effort is made to ensure that product images and presentations on the website accurately reflect the actual products. However, please note that the physical appearance of the shoes may differ slightly from the digital photographs displayed online. Morjas also reserves the right to cancel any order if there is reason to believe that the order violates these Terms & Conditions or if the customer has previously caused harm to the brand and/or the company.

A binding contract between you and Morjas is formed only when we confirm dispatch of your order by email. An acknowledgement that we have received your order, or the processing of your payment, does not by itself constitute acceptance.

Payment & Pricing
Displayed prices are inclusive of applicable taxes for orders within the European Union, the United Kingdom, and Norway. Displayed prices are inclusive of applicable import duties and tariffs for the United States. For orders delivered elsewhere, prices exclude import duties and taxes (see Taxes and duties below). Orders delivered outside the regions above may incur import duties and taxes. These charges vary from country to country. As you will be responsible for any charges we kindly recommend you to check with your local customs office for further information. Morjas reserves the right to change the price of any items on the website at any time. Morjas securely accepts VISA, Mastercard, American Express, Klarna, PayPal, and Swish.

Shipping
Delivery times displayed on the website are an estimate and we do our very best to achieve these, but times can differ depending on conditions which are out of the control of Morjas. Please contact [email protected] at any time if a delivery date has passed the estimated delivery time, and we will help you resolve the issue. If you receive a product that is faulty, damaged on arrival, or does not match your order, please contact us at [email protected] as soon as possible. You are entitled to a remedy under the statutory legal guarantee, and we will arrange a free return and an appropriate repair, replacement, or refund. This is separate from, and in addition to, your right of withdrawal.

Taxes and duties

Within the European Union
Orders are shipped on a Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.

United States
Orders are shipped DDP (Delivered Duty Paid), meaning that MORJAS covers import duties and tariffs. The price you see at checkout is the final price.

United Kingdom
Orders are shipped on a Delivered Duty Paid (DDP) basis. Displayed prices include UK VAT, and the price shown at checkout is the final price. You will not be asked to pay additional import VAT or duties on delivery.

Norway
Orders are shipped on a Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.

Outside the European Union
Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Morjas does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by Morjas.

Return and exchanges

Right of withdrawal (EU)

If you are a consumer in the EU, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This is separate from our voluntary 30-day return policy below. To withdraw, use the withdrawal function or notify us by a clear statement (for example, by email to [email protected]). You may use the withdrawal form, but are not required to. We will confirm receipt of your withdrawal without delay. After withdrawing, please return the goods within 14 days. You bear the direct cost of return (see Return costs below). We will reimburse all payments received from you, including standard delivery costs provided your original order did not qualify for free shipping, within 14 days of being informed of your withdrawal - though we may withhold the refund until we receive the goods back or you provide proof of return. We do not reimburse the extra cost of any delivery option you chose above our least expensive standard delivery. You are liable for any reduced value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Returns & Exchanges
Orders can be returned for any reason within 30 days of delivery. Our return policy depends on where you live. Click here to learn our policy for your country.

Return costs
For withdrawals and voluntary returns, you bear the direct cost of returning the goods. The applicable return cost for your country is shown here and is deducted from your refund. Returns of faulty, damaged, or incorrect items are free of charge (see Faulty or non-conforming goods).

Item Condition
To keep your refund intact, please handle products with care and return everything with all tags and original packaging. Items showing signs of use beyond what is needed to check them — including, but not limited to, creased uppers or scuffed leather soles — may be subject to a deduction from your refund to reflect any loss in value. All shoes should be tried on with care, on carpeted floors.

Uncollected Packages
If an order is not collected from the chosen pick-up point, it will be returned to us. A restocking fee, as well as the return and shipping fees, will be deducted from the refund.

Faulty or non-conforming goods

Separately from your right of withdrawal and our return policy, you have statutory rights if a product is faulty, damaged on arrival, or otherwise does not match the contract. Consumers in the EU and Norway benefit from a legal guarantee of at least two years under applicable law; consumers in the UK have equivalent rights under the Consumer Rights Act 2015. Depending on the circumstances and your local law, you may be entitled to a repair, replacement, price reduction, or refund. Contact us at [email protected] and we will arrange a free return and an appropriate remedy upon confirmation of the product being faulty or non-conforming. We bear the return costs for faulty or incorrect items.

The Loyalty Program

Creating a customer account on the Site automatically enrols you as a member of the MORJAS Rewards Program (“The Loyalty Program”) and grants you access to your order history. By signing up for The Loyalty Program, you consent to us storing and presenting your order history.

Read more about The Loyalty Program here.

Complaints and dispute resolution

If you have a complaint, please contact us first at [email protected] so we can try to resolve it. Consumers in the EU can find national consumer dispute-resolution bodies through the European Commission's consumer-redress information; UK consumers may be able to use an approved ADR scheme. Please note that the EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available.

Governing law

These terms, and any dispute arising from them or from your purchase, are governed by the laws of Sweden. If you are a consumer, this does not deprive you of the protection of the mandatory consumer-protection rules of the country where you are habitually resident, and you may bring proceedings in your home courts.

Limitation of liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or in respect of your statutory consumer rights. Subject to that, we are not liable for losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Events outside our control

We are not responsible for any delay or failure to meet our obligations caused by events outside our reasonable control, such as extreme weather, strikes, carrier disruption, or supply failures. Where this materially affects your order, we will let you know, and where appropriate you may cancel and receive a refund.

General

If any provision of these terms is found invalid or unenforceable, the remaining provisions continue to apply. Our failure to enforce a right is not a waiver of it. These terms, together with the policies referenced in them, form the entire agreement between you and Morjas regarding your purchases and use of the site.

Privacy

Morjas respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Purpose of this privacy notice
This privacy notice aims to give you information on how Morjas collects and processes your personal data when you use our website, our stores, or participate in an event. This includes any data you may provide when you sign up for our newsletter, purchase a product or service, or take part in a competition. This website is not intended for children and we do not knowingly collect data relating to children.

Controller
Morjas & Co AB is the controller and responsible for your personal data (referred to as “Morjas”, “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy notice, including any requests to exercise your legal rights, please use the details set out below to contact us.

Morjas & Co AB
Östermalmsgatan 58
114 50
Stockholm
Sweden
Email: [email protected]

Changes to the privacy notice and your duty to inform us of changes. This version was last updated on 17 June 2026. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third party links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

1. Identity Data includes first name, last name, title, date of birth, and gender.
2. Contact Data includes billing address, delivery address, email address, and telephone number.
3. Financial Data includes bank account details, card number details, and Swish details.
4. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us and from which of our stores.
5. Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
6. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, sizes, feedback and survey responses.
7. Usage Data includes information about how you use our website, products and services.
8. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How is your personal data collected?
We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
1. Buy or express an interest in our products or services, in-store or on our website;
2. Create an account on our website or subscribe to our newsletter;
3. Request that we send marketing materials to you;
4. Interact with us on Live chat;
5. Submit further support to prove your personal ID;
6. Enter a competition, promotion or survey;
7. Take part in a Morjas event;
8. Submit a product review;
9. Contact customer services.

Automated technologies or interactions.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

How we use cookies
Cookies and similar technologies (such as pixels and local storage) are small files or identifiers placed on your device when you visit our website. They allow the site to function, remember your preferences, and help us understand how the site is used. We use the following categories of cookies:

1. Strictly necessary cookies: required for the site to work, such as keeping items in your basket, enabling checkout, and maintaining security. These are always active and do not require your consent.
2. Functional cookies: remember your choices, such as language, region, and sign-in details, to give you a smoother experience.
3. Analytics and performance cookies: help us understand how visitors use the site, for example which pages are most visited, so we can improve it. We use this data in aggregate.
4. Marketing cookies: used by us and our partners to show you relevant advertising on our site and elsewhere, and to measure how it performs.

Apart from strictly necessary cookies, we only set cookies after you have given your consent through our cookie banner. You can accept or reject each category, and you can change or withdraw your consent at any time. You can also manage or delete cookies through your browser settings, though disabling some cookies may affect how the site works.

Removing your personal data
You have the right to withdraw consent to marketing or personal data at any time by unsubscribing via the link provided with each marketing email or text message we send to you or by contacting us at [email protected]

The purpose for which we will use your personal data
Below, we describe all the ways we plan to use your personal data and which legal bases we rely on to do so. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using it.

1. To register you as a new customer. Type of data: identity and contact.
2. To process and deliver your order, including managing payments, fees, and charges. The type of data is identity, contact, financial, transaction, marketing, and communications.
3. To manage our relationship with you, which will include a) notifying you about changes to our terms or privacy notes and b) asking you to leave a review or take a survey. Type of data: Identity, contact, profile, marketing and communications. This data is used to enable you to participate in an event, prize draw, competition, or complete a survey. The type of data is identity, contact, profile, usage, marketing, and communications.
4. To administer and protect our business and this website. Type of data: Identity, contact, technical.
5. To deliver relevant website content and advertisements to you. Type of data: Identity, contact, profile, usage, marketing and communications, technical.
6. To manage our after-sales relationship with you, including: a) assisting you with orders b) contacting you in relation to a product or order recall. Type of data: identity, contact, profile, transaction.
7. To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. Type of data: Technical usage makes suggestions and recommendations to you about goods or services that may be of interest to you. Type of data: identity, contact, technical, usage, profile.

Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We always strive to provide relevant information which we believe, and hope is of value to you. We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need or what may be of interest to you. This is how we decide which products, services, and offers may be relevant to you (this is “marketing”). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and have not opted out of receiving that marketing. You will also receive marketing communications from us if you provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process.

Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at [email protected]
Opting out of marketing messages will not prevent you from receiving non-marketing messages from us, such as those relating to products ordered from us or responses to customer service queries.

Disclosures of your personal data
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers
Where we transfer personal data to providers in the US, we rely on the EU–U.S. Data Privacy Framework (where the provider is certified) or on the European Commission's Standard Contractual Clauses, together with any additional safeguards required. For transfers from the UK, we rely on the UK extension to the Data Privacy Framework or the UK International Data Transfer Agreement (IDTA).

Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data?
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. We also keep this basic information about our customers for seven years following your most recent purchase from us to enable us to deal efficiently with any after-sales queries that you may have. We keep customer profile information that you have indicated you are happy for us to have in order to keep you up to date regarding our products, services and events and will keep this information until such time as you indicate you no longer wish us to keep this data, or for seven years following your most recent active interaction with us (e.g. opening or clicking on an email we send you), whichever of these two is shorter. In some circumstances, you can ask us to delete your data: contact [email protected]. In other circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:

1. Request access to your personal data.
2. Request correction of your personal data.
3. Request the erasure of your personal data.
4. Object to processing of your personal data.
5. Request restriction of processing your personal data.
6. Right to opt-out of automated profiling of your personal data.
7. Request transfer of your personal data.
8. Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

No fee is usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.