Help

Make sizing simple by using the MORJAS Size guide.

Have you worn similar shoes before?
Please select the size you normally wear in similar shoes & confirm by measuring your feet and follow our guide here.

Are you new to handcrafted dress shoes?
Try our simple guide here.

Do you have MORJAS shoes from before?
See how our sizes correlate here.

How a shoe should fit depends on the model: 

How should The Chelsea feel when you first try it?

How should loafers feel when you first try them?

How should The Oxford feel when you first try it?

We communicate through UK sizing. This is the size shown in the order confirmation and on the shoe itself.

US: + 0.5 on the UK sizing.

Example of the difference:

UK8 = US 8.5 = EU 42

In short: if your order a US10, your order confirmation and the shoes will read ((UK) 9.5)

Our products are divided into two collections: The Permanent and Limited collection.

When your size will be available again depends on which collection it belongs to. We have a permanent and a limited collection, and the restock frequency differ. Your product could also be available through returns or The Archive. For more detail, please read below.

Make sure to sign up for the waitlist to get notified when your size is back in stock.

The permanent collection: Our permanent collection includes shoe and wardrobe essentials that remain relevant year after year. These are pieces of craftsmanship that proudly says no to trends.
Continuously restocked – sign up for the waitlist for the preferred model and size. We’ll let you know as soon as it is back in stock.

Limited collection: Our Limited collection consists mainly of seasonal favourites that run in limited quantities.
Shoes from The Limited Collection are unlikely to be restocked within the near future. Keep an eye on our website and social channels for news about these products and sign up for the waitlist so that we can let you know about any potential restocks.

Is it available at The Archive?
Here we offer products that, for some reason, don’t meet the “box fresh” criteria that make the shoe unfit at its original price.
It can be a tiny mark, a slight wrinkle or an expired version. But it’s a quality product that’ll give years of joy and wear nonetheless. The Archive is the one-stop shop to explore our loved across-the-globe designs – at rare, reduced prices.

TO THE ARCHIVE

The Permanent Collection consists of shoe and wardrobe essentials. We regularly restock the permanent collection, aiming always to carry favourite items in all sizes. Make sure to sign up for the waitlist so we can let you know once the products are back in stock.

Are you sure about your size in MORJAS? Double-check by confirming your size with our Size Guide.

Seasonal items can come in the form of new colourways and materials, as well as new and unique styles in small, limited quantities. Keep an eye on our website and social channels for news about these products and sign up for the waitlist so that we can let you know about any potential restocks.

Are you sure about your size in MORJAS? Double-check by confirming your size with our Size Guide.

Each shoe sold from The Archive is unique and won’t be restocked.

At The Archive, we offer products that, for some reason, don’t meet the “box fresh” criteria that make the shoe unfit at its original price.

It can be a tiny mark, a slight wrinkle or an expired version. But it’s a quality product that’ll give years of joy and wear nonetheless. The Archive is the one-stop shop to explore these pieces – our loved across-the-globe designs – at rare, reduced prices.

TO THE ARCHIVE

Please check your spam folder and confirm the email address submitted at the time of ordering.

If you still can’t find it, please get in touch with us at hello@morjas.com.

Orders are handled fast. Chances are the order is already in the hands of our warehouse and is being prepared for shipping.

If you need to cancel your order, please reach out to us here, and we will try to handle your request.

Unfortunately, we are unable to modify an already confirmed order.

Want to cancel the order instead?

Check the status of your order here.

If the order has not been shipped, please contact us here, and we will attempt to cancel the order for you.

As unfortunate as it is – it can happen to even the best.

Orders are handled fast. Chances are the order is already in the hands of our warehouse and is being prepared for shipping.

If you need to cancel your order, please reach out to us here, and we will try to handle your request.

The available payment methods vary with different locations. You will see the available payment methods at checkout.

Get Your Gifts Before Christmas

This is information we’ve gathered from the transport companies we work with. Below are the dates up until which you can place your order and expect a delivery before Christmas:

Budbee Home Delivery
Denmark: December 14
Finland: December 14
Netherlands: December 14

Instabox
Sweden: December 17
Denmark: December 14

Postnord
Sweden: December 18

UPS
Europe: December 13
Rest of the world: December 10

UPS Express
Rest of the world: December 10

DHL
Sweden: December 17
Latvia, Lithuania, Estonia: December 12
Hungary, Ireland, Italy, Norway, Portugal: December 12
Belgium, Germany, Denmark, Luxembourg, Netherlands: December 15
Rest of Europe: December 12

DHL Express
Countries in Europe: December 18
USA & Canada: December 17
Countries outside Europe: December 14

Track your order here.

Don’t know your order number?
Your order number is a six-digit number found in the order- and shipping confirmation.

December only: Free worldwide shipping*

*Free shipping from:

Note: All customers outside of the EU might incur import duties & VAT. For more information, please contact your local tax office

EU
Shipping is free for countries within The European Union over the amount of:
1500 SEK
150 EUR
1100 DKK

Shipping costs for orders below the free-shipping minimum vary between countries and will therefore be determined at checkout.

USA
Shipping to the USA is free on orders over $150.

Express shipping:

• FedEx Express Home Delivery = 20 USD
• UPS Express Home Delivery = 20 USD
• DHL Express Home Delivery = 20 USD

Shipping for orders below $150 costs $20-35

United Kingdom
Shipping costs £25.
Due to VAT regulations, your order value must be above 135 GBP.

Please note: All customers pay VAT in the ordering process for products purchased. UK customers pay the VAT to the shipping company, (instead of us) in contrast to European customers who pay the VAT to MORJAS (included in the price).
In short: UK customers pay the same price as all other MORJAS customers, but the VAT is excluded from the price at the site, as this will be added later when importing the goods.

Norway
Shipping to Norway is free on orders over 1300 NOK.
Shipping for orders below 1300 NOK costs 200 NOK

Switzerland
Shipping costs 25 EUR.

Australia
Shipping to Australia is free on orders over $400.
Shipping for orders below $400 costs $35

Rest of World
Shipping costs $35

Orders are packed and shipped from our warehouse within 24 hours from ordering Monday to Friday morning (CET). The warehouse is closed on weekends.

Within the EU:

• Postnord: 1-3 business days. Available in Sweden.
• Budbee: 1-3 business days. Available in Denmark, Netherlands & Finland.
• Instabox: 1-3 business days. Available in Sweden & Denmark.
• DHL Standard: 3-5 business days.
• UPS Standard: 3-5 business days.
• DHL Express: 1-3 business days.
• UPS Express: 1-3 business days. 

US

• FedEx Economy Home Delivery: 3-5 days
• FedEx Express Home Delivery: 2-3 days
• UPS Express Home Delivery: 2-3 days
• DHL Express Home Delivery: 2-3 days

Rest of the world:

• DHL Express: 3-5 business days.

Please note that times can vary close to weekends and during the holiday season.

Our shipping options vary with different countries and territories. Available shipping options for your zip code are visible at checkout.

Our shipping and returns policy depends on where you live. Click here to learn our policy for your country.

You make a return by registering your return digitally and shipping it back to us. You will receive a return shipping label digitally when registering your return.

To initiate a return, click here.

Want to make an exchange?
If you’re located within the EU, you will be able to directly place an exchange order in our return portal. If you’re outside the EU, please return your product as instructed above and place a new order with your desired item.

If you’re in the EU and in a hurry to make your exchange – please return your item and place a new order. This way your new order will processed immediately, and you will not have to wait for your return shipment to arrive.

Do you offer free returns?
EU: Free returns
United States: 35 USD
Norway: 200 NOK
United Kingdom: 25 GBP
Switzerland: 15 EUR
Rest of the world: 35 USD

Returns can be made within 30 days from the delivery date.

Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.

Read more about our shipping & returns policy here.

To initiate a return/exchange, click here.

Note: You can exchange any item for the same style in another size as long as it is in stock. If you wish to exchange for a different colour or model, we kindly ask you to return the product for a refund and place a new order for the item you want.

To provide a fast exchange, return your product(s) and place a new order on the website.

If you want to exchange a product, we kindly ask you to return your product(s) for a refund and then place a new order.

To initiate your return, click here.

We will process your refund as fast as possible when we receive your return. The warehouse handling time is usually 2-3 days.

Please note: that it can take up to 10 days from the confirmation of your return to the money being visible in your account.

EU: Free returns

United States: 35 USD

Norway: 200 NOK

United Kingdom: 25 GBP

Switzerland: 25 EUR

Rest of the world: 35 USD

Returns can be made within 30 days from the delivery date.

Read more about our shipping and returns policy here.

Please note: Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.

You can track your returns through the shipping partner using the information on your label.

1. Find the tracking ID on the printed return label sent via email.

DHL Express: Look for “Waybill” (__________)

DHL: Look for “Shipment ID” (__________)

UPS: Look for “Tracking #:” (______________)

PostNord: Contact us here , and we will help you.

2. Use the tracking number (____) on the delivery partner’s website.

DHL: https://www.dhl.com/
UPS: https://www.ups.com/

Note: You will have your refund within 27 working days (from drop-off to refund).

Please allow 5-10 bank days for the refund to be processed by your bank.

Warehouse handling time: 2-3 working days

Return shipping time: Up to 14 working days

When we have received and approved your return, we will send an email confirmation and refund the order value to the original payment method.

How long does it take for my return to arrive, get approved and refunded?

The total time from when you dropped off the return to the refund reaching your bank account can take up to 27 days. The process consists of three stages:

1) Shipping: Up to 14 workdays
2) Warehouse handling: Up to 3 workdays
3) Payment processing: Up to 10 bank days

Want to know which stage your return is in?
You can track your return shipment through the shipping partner you used. Please see instructions below.

1. Find the tracking ID on the printed return label sent via email.

DHL Express: Look for “Waybill” (__________)

DHL: Look for “Shipment ID” (__________)

UPS: Look for “Tracking #:” (______________)

PostNord: Contact us here , and we will help you.

2. Use the tracking number (____) on the delivery partner’s website.

DHL: https://www.dhl.com/
UPS: https://www.ups.com/

If your shipment has arrived at our warehouse and you still have not received an email confirmation, your return is being handled by our warehouse. If you have received an email confirmation about your return approval, your refund will arrive within 10 bank days.

If 8 bank days have gone by since you received the email confirmation, please contact us and we’ll be happy to assist you.

All taxes and duties are included in the total price shown at checkout.

Orders to the United States at less than $800 are exempt from customs declarations and import taxes. Meaning the price you see at checkout is the final price.

Depending on the region, orders over $800 might be charged with duties and taxes. For more information, please get in touch with your local tax office.

UK taxes & duties are excluded from the price at checkout and will be billed by DHL prior to delivery.

VAT: 20%
Customs charges: 11 GBP or 2.5%

When DHL pays Duty and VAT on your behalf, an Advance Payment or Disbursement charge will be added to your Duty and VAT statement/invoice for clearing the shipment through customs. The charge is currently £11.00 or 2.5% if the total Duty and/or VAT incurred is greater than 440 GBP

Please visit www.gov.uk for further information and up-to-date guidance.

MORJAS does not cover any such taxes, duties or related charges. Taxes, duties and related shipping charges incurred on refused or unclaimed packages are not covered by MORJAS.

Please note: Unclaimed packages will incur a 25 GBP deduction on your refund.

Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded from the final price. Your order will therefore be subject to local taxes and import duties.

We cannot calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries.

MORJAS does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by MORJAS.

To claim a product, enter the requested information and we’ll get back to you as soon as your claim has been reviewed. We will first see if it is possible to repair or remedy the fault. Otherwise, we will replace the product or refund you the money.

To initiate a claim, click here.

Damaged shipment
If your shipment is damaged upon delivery, please register a claim here.

Wrongly delivered shipment
Please request a delivery confirmation from the shipping company and send it to us at hello@morjas.com.

Delayed or lost shipment
If the order status has not changed in 5 days, please get in touch with us at hello@morjas.com.

Track your order here.

Unfortunately not. A voucher has a limit of one use. If you return an order with a voucher, please reach out to hello@morjas.com and we’ll assist in re-activating the code.

You can join The Loyalty Program here.

Redeeming your points is easy. Click on “Redeem My Points”, copy the code and paste it at checkout. Voilà!

There are many ways to earn points. You naturally earn points every time you make a purchase, but there are several additional ways to earn more points:

• Invite a Friend: Recommend Morjas to a friend and get rewarded with points. Your friend will get a discount while you also earn more points.
• Collect points with every order
• Follow us on Instagram
• Share on Facebook
• Leave a Review
• Add a photo in Review
• Happy Birthday: Just enter your birth date
• Happy Anniversary: Celebrating being a Loyalty member for one year

Points will be added to your account after a successful referral. To successfully refer a friend, add your friend’s email to the “Refer a Friend” section of our Loyalty Program page. Then, when your friend purchases something for the first time using the code sent in an email, you will be awarded the points.

No, you can only use one discount code per purchase.

No, unfortunately, you’re not able to combine offers.

Your points expire after two years of account inactivity.

We can’t wait to celebrate your birthday with you! If your birthday is within 30 days from the date you registered your birth date, unfortunately, there will be a slight delay. So hold on, your long-awaited gift is on its way, but it can take up to 30 days.

Yes. We’ve integrated all historical data into the loyalty program, which means that you have points for all your orders with us. The only thing you need to do is create an account to access your points. Kindly note: You must create your account with the same email address you used for your previous purchases.

Points for orders made on the MORJAS website will be awarded once payment has been approved. Points are only assigned to customers who sign up for the loyalty program. Make sure you are logged in.

Your spending determines your Tier Level. Read more in the MORJAS Reward Tiers section.

Please note: Your Tier Level is based on your spending after we went live with the loyalty program. You get points for historical orders and can redeem them but they are not counted in order to go to the next Tier Level. Only the spending from orders made after July 2021 counts for the Tier Levels.

Any returned/refunded items will not count toward your points. If you return or cancel your order, the points will be deducted from your balance.

Your tier level is based on your spend during the last 12 months. So, if you have spent less than the minimum threshold for the level, you will be downgraded to the eligible tier.

Need help? Email us at: hello@morjas.com

For inquiries please contact: jack@morjas.com