Help

We recommend starting with our size guide. Simply measure the length of your foot and follow the guide here.

Need help?
If you need additional guidance, our customer experience team can assist with sizing and fit questions before you place your order. Contact us here, and we will be happy to help.

Men's shoes

MORJAS Men's shoes use UK sizing as the reference. This is the size shown in your order confirmation and stamped inside the shoe.

UK 9 = US 10 = EU 43

Note: Since October 2025, US sizes are converted as UK +1 to better align with standard men's US sizing. Some shoeboxes may still display the previous US size conversion of UK +0.5 during transition. Both labels refer to the same UK size and the fit is identical.

Women's shoes

MORJAS Women's shoes use EU sizing as the reference. This is the size shown in your order confirmation and stamped inside the shoe.

EU 38 = UK 5 = US 8

Please note: Items must be returned unused, in box-fresh condition, and in their original packaging. Products showing signs of wear or missing original packaging may be refused or subject to refund deductions.

– Try shoes on a carpet to avoid scuffing the soles. 

• – Use a shoehorn to protect the heel.

• – When test fitting / walking, try not to flex the shoes fully. You will be able to feel if the shoes are too big or too small without having to walk more than a few steps.

• – For Lace-ups, fully open the laces to reduce creasing.

• – Toes should not touch the front.

• – Do not walk outside.

Your order confirmation is sent to the email address used at checkout shortly after your order is placed.

If you have not received it, please check your spam or junk folder. If you still cannot find it, please contact us at [email protected] and we will assist.

Orders are processed quickly, and preparation for shipment begins shortly after your order is placed.

If you wish to amend or cancel your order, please contact us at [email protected] as soon as possible. We will check the status of your order and assist where possible.

Orders are processed quickly, and preparation for shipment begins shortly after an order is placed.

If you need to amend or cancel your order, please contact us at [email protected] as soon as possible. We will check the status of your order and assist where possible.

Is your order already shipped?

If your order has already been dispatched, please contact the shipping carrier directly to ensure successful delivery.

We support most common payment methods through established payment providers.

Available payment methods vary by location and are shown at checkout.

You can track your order using the email address used at checkout and your order number. Track your order here.

Don’t know your order number?
Your order number is a six-digit reference found in your order confirmation and shipping confirmation emails. If you cannot find it, please contact us at [email protected] and we will assist.

Shipping costs vary by destination and shipping method and are shown at checkout before payment.

We offer free shipping on orders above:

EU: 150 EUR
Sweden: 1500 SEK
United States: 200 USD
United Kingdom: 150 GBP
Switzerland: 150 EUR
Australia: 350 USD
Canada: 200 USD
Norway: 1500 NOK
Denmark: 1100 DKK
Rest of World: -

Orders are packed and shipped from our warehouse within 24 hours of being placed, Monday to Friday morning (CET). The warehouse is closed on weekends.

Please keep in mind that the delivery times are approximate estimates the carrier gives and may vary. Shipping times can also fluctuate around weekends and during the holiday season.

United States

UPS Home Delivery: 4-6 business days

FedEx Home Delivery: 3-6 business days

FedEx Express Home Delivery: 2-4 business days

UPS Express Home Delivery: 2-4 business days

DHL Express Home Delivery: 2-4 business days

Sweden

Instabox Parcel Locker: 1-3 business days

PostNord Service Point: 1-2 business days

DHL Service Point: 1-2 business days

Germany

UPS Access Point: 3-5 business days

DHL Home Delivery: 3-5 business days

UPS Home Delivery: 3-5 business days

FedEx Home Delivery: 3-5 business days

DHL Express Home Delivery: 1-2 business days

UPS Express Home Delivery: 1-2 business days

France

UPS Access Point: 3-5 business days

DHL Home Delivery: 3-5 business days

UPS Home Delivery: 3-5 business days

FedEx Home Delivery: 3-5 business days

DHL Express Home Delivery: 1-2 business days

UPS Express Home Delivery: 1-2 business days

Denmark

UPS Access Point: 3-5 business days

Instabox Parcel Locker: 1-3 business days

Budbee Home Delivery: 1-3 business days

DHL Home Delivery: 3-5 business days

UPS Home Delivery: 3-5 business days

FedEx Home Delivery: 3-5 business days

DHL Express Home Delivery: 1-2 business days

UPS Express Home Delivery: 1-2 business days

Netherlands

UPS Access Point: 3-5 business days

DHL Home Delivery: 3-5 business days

UPS Home Delivery: 3-5 business days

FedEx Home Delivery: 3-5 business days

DHL Express Home Delivery: 1-2 business days

UPS Express Home Delivery: 1-2 business days

Finland

UPS Access Point: 3-5 business days

Budbee Home Delivery: 1-3 business days

DHL Home Delivery: 3-5 business days

UPS Home Delivery: 3-5 business days

FedEx Home Delivery: 3-5 business days

DHL Express Home Delivery: 1-2 business days

UPS Express Home Delivery: 1-2 business days

Other countries within the EU

UPS Access Point: 3-5 business days

DHL Home Delivery: 3-5 business days

UPS Home Delivery: 3-5 business days

FedEx Home Delivery: 3-5 business days

DHL Express Home Delivery: 1-2 business days

UPS Express Home Delivery: 1-2 business days

Norway

FedEx Home Delivery: 3-5 business days

FedEx Express Home Delivery: 2-3 business days

DHL Express Home Delivery: 2-3 business days

United Kingdom

DHL Express Home Delivery: 1-2 business days

Canada

UPS Home Delivery: 4-6 business days

FedEx Home Delivery: 3-6 business days

FedEx Express Home Delivery: 2-4 business days

UPS Express Home Delivery: 2-4 business days

DHL Express Home Delivery: 2-4 business days

Australia

UPS Home Delivery: 4-6 business days

FedEx Home Delivery: 3-6 business days

FedEx Express Home Delivery: 2-4 business days

UPS Express Home Delivery: 2-4 business days

DHL Express Home Delivery: 2-4 business days

Switzerland

UPS Home Delivery: 3-5 business days

FedEx Home Delivery: 3-5 business days

UPS Express Home Delivery: 1-2 business days

DHL Express Home Delivery: 1-2 business days

Rest of the world

UPS Home Delivery: 4-6 business days

FedEx Home Delivery: 3-6 business days

FedEx Express Home Delivery: 2-4 business days

UPS Express Home Delivery: 2-4 business days

DHL Express Home Delivery: 2-4 business days

We work with several trusted shipping partners. The shipping options available for your zip code are visible at checkout.

All taxes and duties are included in the final price shown at checkout.

All taxes, tariffs and duties are included in the final price shown at checkout.

All taxes and duties are included in the final price shown at checkout.

All taxes and duties are included in the final price shown at checkout.

Orders are shipped on a Delivery Duty Unpaid (DDU) basis. Taxes and import duties are not included in the final price and may be charged upon delivery by local authorities.

These charges are set by the destination country and vary by location. We are unable to calculate them in advance.

MORJAS does not cover any taxes, duties, or related charges. Taxes and duties incurred on refused or unclaimed shipments are also not covered by MORJAS.

Items must be returned unused, in box-fresh condition, and in their original packaging.

Items showing signs of wear or damage, including, but not limited to, creased uppers or scuffed leather soles, may not be accepted. Such items may either be returned to you or subject to a deduction from your refund to reflect any loss in value. All shoes should be tried on with care on clean, carpeted floors.

Items must be returned unused, in box-fresh condition, and in their original packaging. Products showing signs of wear or missing original packaging may be refused or subject to refund deductions.

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Register your return through our return portal and send the item back using the provided return label.

- To submit a return, click here.

- Once registered, a return label will be sent to your email. Please check your spam or junk folder if you cannot find it.

- Remove all original delivery labels and place the return label on the outer shipping box.

Want to make an exchange?

If you are located within the EU or Norway, you can place an exchange directly through our return portal.

If you are located outside the EU or Norway, please return the item as outlined above and place a new order for your preferred product.

Items must be returned unused, in box-fresh condition, and in their original packaging. Products showing signs of wear or missing original packaging may be refused or subject to refund deductions.

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EU & Norway
Exchanges are free within the EU and Norway and can be made within 30 days from the delivery date.

You may exchange an item for the same model and colour in a different size, subject to availability. To initiate a return or exchange, click here.

Rest of world
For orders outside the EU and Norway, exchanges are handled as returns. Please return the item for a refund and place a new order for your preferred product.

To initiate your return, click here.

Refunds are processed once the return has been received. Warehouse handling typically takes 2–3 business days. After confirmation, it may take up to 10 days for the refund to appear in your account.

Return costs depend on your location and are deducted from your refund. Returns can be made within 30 days from the delivery date.

EU: 5 EUR
Sweden: 50 SEK
United States: 20 USD
United Kingdom: 15 GBP
Norway: 100 NOK
Denmark: 35 DKK
Switzerland: 15 EUR
Rest of world: 20 USD

If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.

Orders delivered to Sweden can be returned free of charge at our flagship store at Humlegårdsgatan 19, Stockholm.

Please note: Customs duties and sales taxes are non-refundable. Shipping costs paid at checkout are not refunded in the event of a return.

You can track your returns through the shipping partner using the information on your label.

Step 1
Find the tracking ID on the printed return label sent via email.

• - DHL Express: Look for “Waybill”

• - DHL: Look for “Shipment ID”

• - UPS: Look for “Tracking #:”

• - PostNord: Contact us at [email protected] and we will help you.

Step 2

Use the tracking ID on the delivery partner’s website.

Kindly note: You will have your refund within 27 working days (from drop-off to refund).

• - Return shipping time: Up to 14 working days

• - Warehouse handling time: 2-3 working days

• - Please allow 5-10 bank days for the refund to be processed by your bank.

From the time you drop off your return, it can take up to 27 days for the refund to reach your bank account. The process consists of three stages:

• - Shipping: up to 14 business days

• - Warehouse handling: up to 3 business days

• - Payment processing: up to 10 bank days

Once the return has arrived at our warehouse and been processed, you will receive an email confirmation. The refund will then be issued and should reach your account within 10 bank days.

If 10 bank days have passed since you received the confirmation email, please contact us here and we will assist.

Products returned with signs of use and/or without their complete, original packaging may be refused or subject to refund deductions.

Please note that the refund excludes the shipping fee and return fee.

If an order is not collected from the chosen pick-up point, it will be returned to us. A restocking fee, as well as the return and shipping fee, will be deducted from the refund.

To claim a product, enter the requested information and we’ll get back to you as soon as your claim has been reviewed. We will first see if it is possible to repair or remedy the fault. Otherwise, we will replace the product or refund you the money.

To initiate a claim, click here.

Damaged shipment
If your shipment is damaged upon delivery, please register a claim here.

Wrongly delivered shipment
Please request a delivery confirmation from the shipping company and send it to us at [email protected].

Delayed or lost shipment
If the order status has not changed in 5 days, please get in touch with us at [email protected].

Track your order here.

You can join The Loyalty Program here.

Ways to Earn Points:

• Earn points with every order.
• Invite a Friend: Recommend Morjas to a friend and get rewarded with points. Your friend will receive a discount, and you’ll earn additional points.
• Leave a review.
• Add a photo to your review.

Click “Redeem My Points” on your account page, copy the code, and paste it at checkout.

No, only one voucher can be used per order.

Yes, your points expire two years after they are earned.

Points will be added to your account after a successful referral. To refer a friend, enter their email in the “Refer a Friend” section of our Loyalty Program page.

To complete a referral successfully, please ensure the following conditions are met:

1. 1. You and your friend must be using different IP addresses.
   

2. 2. You and your friend must be in the same market. Vouchers are limited to the same currency as the sender. For example, a voucher issued in EUR cannot be used outside the Euro zone.
   

3. 3. The order value must exceed 10 USD or EUR for a voucher to be applied.

Vouchers are limited to one use and cannot be reused automatically.

If you return an order placed with a voucher, please contact us at [email protected]. Our customer experience team can assist with reactivating the code.

Yes. All historical orders have been included in the loyalty programme, and points have been awarded for past purchases.

To access your points, you need to create an account using the same email address you used for your previous orders.

If you need assistance or can't see all your previous purchases, please contact us at [email protected].

Points for orders made on the MORJAS website will be awarded once payment is approved. Points are only granted to customers who are signed up for the loyalty program, so make sure you are logged in.

Points are only awarded for completed purchases.

Items that are returned or refunded do not count toward your points balance. If you return or cancel an order, the points earned from that order will be deducted from your account.

Shoes that are practically new, but that we don’t accept to sell “box fresh”. These are shoes that we have received in return from customers that are practically new, but that can come with minor marks of wear, and shoes used in photo shoots.

You will also find outgoing styles or previous versions of the current collection. These shoes are unworn and box fresh.

20% – Outgoing style
20% – Minor wear and tear
30% – Medium wear and tear

Yes, we offer the option of returning within 14 days from delivery date. Shipping prices for returns for each country below:

EU: 5 EUR
Sweden: 50 SEK
United States: 20 USD
United Kingdom: 15 GBP
Norway: 100 NOK
Denmark: 35 DKK
Switzerland: 15 EUR
Rest of world: 20 USD

No. MORJAS ships DDP (Delivery Duty Paid), which means we cover all tariff costs.

If you buy from MORJAS, it won’t affect you. We will pay the 15% tariff on your behalf.

That’s correct. No added fees, no surprises.

No. We have no planned price changes. Over time, we will review costs and evaluate if adjustments are needed, but for now – and the near future – prices remain the same. 

Customs processing may occasionally cause extra lead times. While this part is out of our hands, we will do everything we can to minimize delays and ship your order without hesitation.

Ideally, nothing. Our goal is for your experience to stay the same: no added costs, the same products, the same service. The only possible difference is that delivery times could be slightly longer, depending on customs.

Need help? Email us at: [email protected]

For inquiries please contact: [email protected]