1. Register the return or exchange here. Use your e-mail address and order number to login.
2. Select the product(s) you want to return and choose whether you wish to refund, exchange or claim.
3. Once you’ve completed the return registration, you’ll receive an email containing a return label and further instructions.
4. Once we receive your return, we will process it as fast as possible. Please note it can take up to 10 days.
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Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
You can exchange any item for the same style in another size as long as it is in stock. If you wish to exchange for a different colour or model, we kindly ask you to return the product for a refund and place a new order for the item you want. Return your product(s) and place a new order on the website for a fast exchange.