Help
We’ve refined our men’s UK-to-US size conversion to better match standard US sizing. Our shoes are still made in UK sizes. The only change is how we convert them to US sizing.
Across all men’s sizes, we’ve updated our conversion from +0.5 to +1.0 (for example, UK 9 = US 10 instead of US 9.5). During the transition, some shoeboxes may still display the previous label, but both refer to the same UK size and fit identically.
If you have any questions, contact us at [email protected].
Make sizing simple by using the size guide.
To find out when currently unavailable items will be back in stock, select your size and fill out the form. You will receive an email as soon as the product is available again.
All taxes and duties are included in the final price shown at checkout.
You make a return by registering your return digitally and shipping it back to us. You will receive a return shipping label digitally when registering your return. Returns can be made within 30 days from the delivery date.
To initiate a return, click here.
Country / RegionReturn cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 15 EUR
United Kingdom 15 GBP
United States 20 USD
Rest of world 20 USD
Orders from Sweden can be returned free of charge in our flagship store at Humlegårdsgatan 19 in Stockholm.
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
Want to make an exchange?
If you’re located within the EU, you will be able to directly place an exchange order in our return portal. If you’re outside the EU, please return your product as instructed above and place a new order with your desired item.
If you’re in the EU and in a hurry to make your exchange – please return your item and place a new order. This way your new order will processed immediately, and you will not have to wait for your return shipment to arrive.
The total time from when you dropped off the return to the refund reaching your bank account can take up to 27 days. The process consists of three stages:
1) Shipping: Up to 14 workdays
2) Warehouse handling: Up to 3 workdays
3) Payment processing (Refunds): Up to 10 bank days
You can track your returns through the shipping partner using the information on your label.
1. Find the tracking ID on the printed return label sent via email.
DHL Express: Look for “Waybill” (__________)
DHL: Look for “Shipment ID” (__________)
UPS: Look for “Tracking #:” (______________)
PostNord: Contact us here , and we will help you.
2. Use the tracking number (____) on the delivery partner’s website.
DHL: https://www.dhl.com/
UPS: https://www.ups.com/
Note: You will have your refund within 27 working days (from drop-off to refund).
Please allow 5-10 bank days for the refund to be processed by your bank.
Warehouse handling time: 2-3 working days
Return shipping time: Up to 14 working days
Orders are packed and shipped from our warehouse within 24 hours from ordering Monday to Friday morning (CET). The warehouse is closed on weekends.
You can track your order through our tracking page here.
Within the EU:
Postnord: 1-3 business days. Available in Sweden.
Budbee: 1-3 business days. Available in Denmark, Netherlands & Finland.
Instabox: 1-3 business days. Available in Sweden & Denmark.
DHL Standard: 3-5 business days.
UPS Standard: 3-5 business days.
DHL Express: 1-3 business days.
UPS Express: 1-3 business days.
US
FedEx Economy Home Delivery: 3-5 days
FedEx Express Home Delivery: 2-3 days
UPS Express Home Delivery: 2-3 days
DHL Express Home Delivery: 2-3 days
Rest of the world:
DHL Express: 3-5 business days.
Please note that times can vary close to weekends and during the holiday season.
Orders are handled fast. Chances are the order is already in the hands of our warehouse and is being prepared for shipping.
If you need to cancel your order, please get in touch with us, and we will try to handle your request.
Your order number is a six-digit number found in the order- and shipping confirmation emails sent to you when you placed your order.
If you are in a different country than the one you want to place your order to, we ask you to kindly update the shipping destination. If you are using a mobile device, you can find the "Ship to" option in the left sidebar. If you are on a desktop, you will find it in the top right corner on the site. If you're having trouble during checkout, please follow these steps:
1. Return to the home page
2. Select your desired shipping country using the "Ship to" option
3. Go back to the checkout page
4. Ensure the same shipping country is selected in the checkout process
This should resolve any issues related to shipping country discrepancies. If you're still experiencing problems, please don't hesitate to contact our customer support team for further assistance.
We’ve refined our men’s UK-to-US size conversion to better match standard US sizing. Our shoes are still made in UK sizes. The only change is how we convert them to US sizing.
Across all men’s sizes, we’ve updated our conversion from +0.5 to +1.0 (for example, UK 9 = US 10 instead of US 9.5). During the transition, some shoeboxes may still display the previous label, but both refer to the same UK size and fit identically.
If you have any questions, contact us at [email protected].
Make sizing simple by using the size guide.
We communicate through UK sizing. This is the size shown in the order confirmation and on the shoe itself.
US: + 1 on the UK sizing.
Example of the difference:
UK8 = US 9 = EU 42
In short: if you order a US 10, your order confirmation and the shoes will read ((UK) 9)
– Try shoes on a carpet to avoid scuffing the soles.
– Use a shoehorn to protect the heel.
– When test fitting / walking, try not to flex the shoes fully. You will be able to feel if the shoes are too big or too small without having to walk more than a few steps.
– For Lace-ups, fully open the laces to reduce creasing.
– Toes should not touch the front.
– Do not walk outside. Worn shoes are not eligible for return.
Please check your spam folder and confirm the email address submitted at the time of ordering.
If you still can’t find it, please get in touch with us at [email protected].
Orders are handled fast. Chances are the order is already in our warehouse and being prepared for shipping.
If you need to cancel your order, please get in touch with us at [email protected], and we will do our best to accommodate your request.
As unfortunate as it is – it can happen to even the best.
Orders are handled fast. Chances are the order is already in the hands of our warehouse and is being prepared for shipping.
If you need to cancel your order, please contact us here, and we will try to accommodate your request.
The available payment methods vary with different locations. You will see the available payment methods at checkout.
Track your order here.
Don’t know your order number?
Your order number is a six-digit number found in the order- and shipping confirmation.
EU
We offer free shipping on orders over:
150 EUR
1500 SEK
1100 DKK
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
United States
We offer free shipping on orders over 200 USD.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
United Kingdom
We offer free shipping on orders over 150 GBP.
All taxes and duties are included in the final price shown at checkout.
Norway
We offer free shipping on orders over 1500 NOK.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
All taxes and duties are included in the final price shown at checkout.
Switzerland
We offer free shipping on orders over 150 EUR.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
Australia
We offer free shipping on orders over 350 USD.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
Canada
We offer free shipping on orders over 200 USD.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
Rest of World
Shipping cost: From 20 USD
Orders are packed and shipped from our warehouse within 24 hours of being placed, Monday to Friday morning (CET). The warehouse is closed on weekends.
Please keep in mind that the delivery times are approximate estimates the carrier gives and may vary. Shipping times can also fluctuate around weekends and during the holiday season.
United States
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Sweden
Instabox Parcel Locker: 1-3 business days
PostNord Service Point: 1-2 business days
DHL Service Point: 1-2 business days
Germany
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
France
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Denmark
UPS Access Point: 3-5 business days
Instabox Parcel Locker: 1-3 business days
Budbee Home Delivery: 1-3 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Netherlands
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Finland
UPS Access Point: 3-5 business days
Budbee Home Delivery: 1-3 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Other countries within the EU
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Norway
FedEx Home Delivery: 3-5 business days
FedEx Express Home Delivery: 2-3 business days
DHL Express Home Delivery: 2-3 business days
United Kingdom
DHL Express Home Delivery: 1-2 business days
Canada
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Australia
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Switzerland
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
UPS Express Home Delivery: 1-2 business days
DHL Express Home Delivery: 1-2 business days
Rest of the world
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Our shipping options vary with different countries and territories. Available shipping options for your zip code are visible at checkout.
All taxes and duties are included in the total price shown at checkout.
Orders are shipped DDP (Delivered Duty Paid), meaning that MORJAS covers import duties and tariffs. The price you see at checkout is the final price.
All taxes and duties are included in the final price shown at checkout.
All taxes and duties are included in the total price shown at checkout.
Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded from the final price. Your order will therefore be subject to local taxes and import duties.
We cannot calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries.
MORJAS does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by MORJAS.
Please note that all products must be returned in the same unworn and unused condition as when received. Items showing any signs of wear or damage, including, but not limited to, creased uppers or scuffed leather soles, may not be accepted. Such items may either be returned to you or subject to a deduction from your refund to reflect any loss in value. All shoes should be tried on with care on carpeted floors.
You make a return by registering your return digitally and shipping it back to us. You will receive a return shipping label digitally when registering your return. Returns can be made within 30 days from the delivery date.
To initiate a return, click here.
Orders from Sweden can be returned free of charge in our flagship store at Humlegårdsgatan 19 in Stockholm.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
Inside EU & Norway
Exchanges are free within the EU and Norway.
To initiate a return/exchange, click here.
You can exchange any item for the same style in another size if it is in stock. If you wish to exchange for a different colour or model, we kindly ask you to return the product for a refund and place a new order for the item you want. Return your product(s) and place a new order on the website for a fast exchange.
Rest of world
If you want to exchange a product, we kindly ask you to return your product(s) for a refund and then place a new order. To initiate your return, click here.
We will process your refund as soon as we receive your return. The warehouse handling time is usually 2-3 days.
Please note that it can take up to 10 days from the confirmation of your return for the money to appear in your account.
Country / Region return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 15 EUR
United Kingdom 15 GBP
United States 20 USD
Rest of world 20 USD
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Returns can be made within 30 days from the delivery date.
Orders from Sweden can be returned free of charge in our flagship store at Humlegårdsgatan 19 in Stockholm.
Please note: Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.
You can track your returns through the shipping partner using the information on your label.
1. Find the tracking ID on the printed return label sent via email.
DHL Express: Look for “Waybill” (__________)
DHL: Look for “Shipment ID” (__________)
UPS: Look for “Tracking #:” (______________)
PostNord: Contact us here , and we will help you.
2. Use the tracking number (____) on the delivery partner’s website.
DHL: https://www.dhl.com/
UPS: https://www.ups.com/
Note: You will have your refund within 27 working days (from drop-off to refund).
Please allow 5-10 bank days for the refund to be processed by your bank.
Warehouse handling time: 2-3 working days
Return shipping time: Up to 14 working days
Once your return has been received and approved, you’ll receive an email confirmation. The refund will be issued to your original payment method.
If your return has reached our warehouse but you haven’t yet received confirmation, it’s still being processed.
After receiving the confirmation email, please allow up to 10 business days until the amount is back onto your bank account.
Please note that the refund excludes the shipping fee and return fee. We reserve the right to make deductions for:
– Missing items
– Damaged packaging
– Shoes that show signs of damage in terms of creased uppers or scuffed leather soles
If an order is not collected from the chosen pick-up point, it will be returned to us. A restocking fee, as well as the return and shipping fee, will be deducted from the refund.
To claim a product, enter the requested information and we’ll get back to you as soon as your claim has been reviewed. We will first see if it is possible to repair or remedy the fault. Otherwise, we will replace the product or refund you the money.
To initiate a claim, click here.
Damaged shipment
If your shipment is damaged upon delivery, please register a claim here.
Wrongly delivered shipment
Please request a delivery confirmation from the shipping company and send it to us at [email protected].
Delayed or lost shipment
If the order status has not changed in 5 days, please get in touch with us at [email protected].
Track your order here.
You can join The Loyalty Program here.
Ways to Earn Points:
• Earn points with every order.
• Invite a Friend: Recommend Morjas to a friend and get rewarded with points. Your friend will receive a discount, and you’ll earn additional points.
• Leave a review.
• Add a photo to your review.
It’s easy to redeem your points. Click “Redeem My Points” on your account page, copy the code, and paste it at checkout.
No, only one discount code can be used per purchase.
No, unfortunately, you cannot combine offers.
Yes, your points expire two years after they are earned.
Points will be added to your account after a successful referral. To refer a friend, enter their email in the “Refer a Friend” section of our Loyalty Program page. Once your friend makes their first purchase using the code sent via email, the points will be awarded to your account.
Unfortunately, no. A voucher can only be used once. If you return an order purchased with a voucher, please contact [email protected], and we’ll help reactivate the code.
Yes. We’ve integrated all historical data into the loyalty program, which means you have points for all your previous orders with us. All you need to do is create an account to access your points. Please note: You must create your account using the same email address you used for your past purchases.
Points for orders made on the MORJAS website will be awarded once payment is approved. Points are only granted to customers who are signed up for the loyalty program, so make sure you are logged in.
Any returned or refunded items will not count toward your points. If you return or cancel an order, the points will be deducted from your balance.
Shoes that are practically new, but that we don’t accept to sell “box fresh”. These are shoes that we have received in return from customers that are practically new, but that can come with tiny creases.
Shoes that we have used on photo shoots.
Shoes that we have used in product development (as samples).
Shoes that have been part of a seasonal collection.
20% – Outgoing style
20% – Minor wear and tear
30% – Medium wear and tear
40% - Discontinued style
Yes, we offer the option of returning within 14 days from delivery date. Shipping prices for returns for each country below:
Country / Region Return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 20 USD
Rest of world 35 USD
No. MORJAS ships DDP (Delivery Duty Paid), which means we cover all tariff costs.
If you buy from MORJAS, it won’t affect you. We will pay the 15% tariff on your behalf.
That’s correct. No added fees, no surprises.
No. We have no planned price changes. Over time, we will review costs and evaluate if adjustments are needed, but for now – and the near future – prices remain the same.
Customs processing may occasionally cause extra lead times. While this part is out of our hands, we will do everything we can to minimize delays and ship your order without hesitation.
Ideally, nothing. Our goal is for your experience to stay the same: no added costs, the same products, the same service. The only possible difference is that delivery times could be slightly longer, depending on customs.
Need help? Email us at: [email protected]
For inquiries please contact: [email protected]
Can't find what you are looking for?
MORJAS Frequently Asked Questions
Visit the Contact Page or email [email protected]. Include your order number and query for fastest service.
Yes. MORJAS covers manufacturing defects such as sole separation or stitching issues. Normal wear and tear is not covered but can be repaired or resoled.
Yes. MORJAS ships worldwide from Sweden, including the U.S., U.K., Germany, France, Switzerland, Australia, and all EU countries.
U.S.: Shipped DDP (Delivered Duty Paid), no extra customs fees.
EU: Taxes included in the displayed price.
Other markets: Duties may apply depending on local import regulations.
Sweden & EU: 1–3 business days
U.S.: 3–6 business days
Rest of world: Up to 7 business days.
Orders dispatch within 24 hours on weekdays.
Customers may return unworn shoes within 30 days for refund or exchange. Region-specific return fees apply. Shoes must be tried indoors on clean surfaces only.