Help
We recommend starting with our size guide. Simply measure the length of your foot and follow our size guide.
Need help?
If you need additional guidance, our customer experience team can assist with sizing and fit questions before you place your order. Contact us, and we will be happy to help.
If your size is out of stock, sign up on the product page to be notified when it's back. You'll also be notified if your size becomes available again through a return or exchange.
Good to know
– Each size has its own alert, so you're welcome to sign up for more than one.
– When only a few pairs come back, alerts go out in small groups a couple of hours apart, so not everyone is notified at the same time.
– Your alert stays active until the size is back. A sign-up can't be changed afterwards – simply sign up again for another size.
Restock frequency varies by model and season. Styles from our permanent collection are restocked continuously, while seasonal styles are restocked before and during their season.
If you have questions about a specific style and size, contact us at [email protected].
Men's shoes
MORJAS Men's shoes use UK sizing as the reference. This is the size shown in your order confirmation and stamped inside the shoe.
UK 9 = US 10 = EU 43
Note: Since October 2025, US sizes are converted as UK +1 to better align with standard men's US sizing. Some shoeboxes may still display the previous US size conversion of UK +0.5 during transition. Both labels refer to the same UK size and the fit is identical.
Women's shoes
MORJAS Women's shoes use EU sizing as the reference. This is the size shown in your order confirmation and stamped inside the shoe.
EU 38 = UK 5 = US 8
Please note: Items must be returned unused, in box-fresh condition, and in their original packaging. Products showing signs of wear or missing original packaging may be subject to a deduction from your refund that reflects the loss in value.
– Try shoes on a carpet to avoid scuffing the soles.
– Use a shoehorn to protect the heel.
– When test fitting / walking, try not to flex the shoes fully. You will be able to feel if the shoes are too big or too small without having to walk more than a few steps.
– For lace-ups, fully open the laces to reduce creasing.
– Toes should not touch the front.
– Do not walk outside.
Your order confirmation is sent to the email address used at checkout shortly after your order is placed.
If you have not received it, please check your spam or junk folder. If you still cannot find it, please contact us at [email protected] and we will assist.
Most orders leave our warehouse within one working day, so the sooner you contact us, the more likely it is that we can help.
To change or cancel an order, email [email protected] with your order number and what you would like to change. We will check the status of your order and confirm what is possible.
Has your order already shipped?
Then it can no longer be changed. If the delivery address is wrong, contact the carrier using the tracking link in your shipping confirmation. You can also return the order once it has arrived.
We support most common payment methods through established payment providers.
Available payment methods vary by location and are shown at checkout.
If you are in a different country than the one you want to place your order to, we ask you to kindly update the shipping destination. If you are using a mobile device, you can find the "Ship to" option in the left sidebar. If you are on a desktop, you will find it in the top right corner on the site. If you're having trouble during checkout, please follow these steps:
1. Return to the home page
2. Select your desired shipping country using the "Ship to" option
3. Go back to the checkout page
4. Ensure the same shipping country is selected in the checkout process
This should resolve any issues related to shipping country discrepancies. If you're still experiencing problems, please don't hesitate to contact our customer support team for further assistance.
Your shipping confirmation email includes a tracking link from the carrier. You can also follow your order with your order number and the email address used at checkout: Track your order.
In Sweden, Germany, France, the United Kingdom and the United States you will also receive text messages when your order is confirmed and handed over to the carrier – and, in most cases, when it is delivered or ready to collect.
Don't know your order number?
Your order number is a six-digit reference found in your order confirmation and shipping confirmation emails. If you can't find it, contact us at [email protected].
Shipping costs depend on the destination and selected shipping method. They are displayed at checkout prior to completing your payment.
We offer free standard shipping on orders above:
EU: 150 EUR
Sweden: 1500 SEK
United States: 200 USD
United Kingdom: 150 GBP
Switzerland: 150 EUR
Australia: 350 USD
Canada: 200 USD
Norway: 1500 NOK
Denmark: 1100 DKK
Rest of World: –
The order value is counted after discounts and excluding shipping. Express and other upgraded delivery options are charged at the rate shown at checkout.
Orders placed on a weekday leave our warehouse within one working day – orders placed before 10:00 CET usually the same day. Orders placed over the weekend leave on Monday, or on Tuesday at busy times. The delivery times below are counted in business days from the day your order leaves our warehouse.
Please keep in mind that the delivery times are approximate estimates the carrier gives and may vary. Shipping times can also fluctuate around weekends and during the holiday season. The options available for your address are shown at checkout.
United States
DHL Express Home Delivery: 2-3 business days
Germany
DHL Home Delivery: 2-3 business days
DHL Express Home Delivery: 1-2 business days
UPS Home Delivery: 3-5 business days
UPS Express Home Delivery: 1-2 business days
FedEx Home Delivery: 3-5 business days
UPS Access Point: 3-5 business days
Sweden
Instabox Parcel Locker: 1-2 business days
PostNord Service Point: 1-2 business days
DHL Service Point: 1-2 business days
France
UPS Home Delivery: 3-4 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
United Kingdom
DHL Express Home Delivery: 1-2 business days
Australia
FedEx Home Delivery: 3-6 business days
UPS Home Delivery: 5-7 business days
DHL Express Home Delivery: 3-5 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
Netherlands
DHL Home Delivery: 3-4 business days
DHL Express Home Delivery: 1-2 business days
UPS Home Delivery: 3-5 business days
UPS Express Home Delivery: 1-2 business days
UPS Access Point: 3-5 business days
FedEx Home Delivery: 3-5 business days
Denmark
Instabox Parcel Locker: 1-2 business days
Budbee Home Delivery: 1-3 business days
DHL Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Home Delivery: 3-5 business days
UPS Express Home Delivery: 1-2 business days
Norway
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 2-3 business days
FedEx Express Home Delivery: 2-3 business days
Switzerland
FedEx Home Delivery: 3-5 business days
UPS Home Delivery: 3-6 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Canada
FedEx Home Delivery: 3-6 business days
UPS Home Delivery: 4-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Finland
UPS Access Point: 3-5 business days
Budbee Home Delivery: 1-3 business days
DHL Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Other countries within the EU
DHL Home Delivery: 3-6 business days
DHL Express Home Delivery: 1-2 business days
UPS Home Delivery: 3-5 business days
UPS Express Home Delivery: 1-2 business days
FedEx Home Delivery: 3-5 business days
UPS Access Point: 3-5 business days
Rest of the world
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
DHL Express Home Delivery: 2-4 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
All taxes and duties are included in the final price shown at checkout.
Import duties and tariffs are included in the price – your order ships Delivered Duty Paid and nothing is charged on delivery. Applicable US sales tax is calculated from your shipping address and added to your order total at checkout.
All taxes and duties are included in the final price shown at checkout.
All taxes and duties are included in the final price shown at checkout.
Orders to Switzerland are shipped on a Delivered Duty Unpaid (DDU) basis. Import duties and Swiss VAT are not included in the price and are charged by Swiss customs on delivery.
MORJAS does not cover these charges. If you return your order, you may be able to reclaim them from the Swiss authorities once the goods have been exported again.
Orders to Canada are shipped on a Delivered Duty Unpaid (DDU) basis. Our shoes are made in the EU and travel with a CETA origin declaration, so no import duty is charged on them. Canadian sales taxes (GST/HST and provincial tax) are not included in the price and may be collected by the carrier on delivery.
Orders to Australia are shipped on a Delivered Duty Unpaid (DDU) basis. Import duties and GST are not included in the price and may be charged by the carrier on delivery.
Orders are shipped on a Delivered Duty Unpaid (DDU) basis. Taxes and import duties are not included in the final price and may be charged upon delivery by local authorities.
These charges are set by the destination country and vary by location. We are unable to calculate them in advance.
MORJAS does not cover any taxes, duties, or related charges. Taxes and duties incurred on refused or unclaimed shipments are also not covered by MORJAS.
Returns and exchanges are made through our returns portal within 30 days of delivery (14 days for items from The Archive). This is how it works, step by step.
1. Check the condition
Items must be unused, in box-fresh condition and in their original packaging. Try shoes on indoors, on a soft surface.
2. Choose a return or an exchange
Within the EU, the UK and Norway you can exchange for the same model and colour in another size, free of charge. For a different colour or model – or if you live outside these countries – return the item for a refund and place a new order.
3. Register it
Register your return or exchange on our returns page with your order number and the email address used at checkout.
4. Get your label
A return label is emailed to you within a few minutes (claims can take a little longer while we review them). Check your spam folder if you can't find it. If it hasn't arrived, doesn't work or has expired, contact us and we will send you a new one.
5. Pack and send
Place the shoebox inside a shipping box, remove all old delivery labels and attach the return label to the outer box. Hand it to the carrier named on the label – other carriers can't accept it. With a DHL Express label, you can drop the parcel off at a DHL Express service point or book a free collection from your door on DHL's website. Orders delivered to Sweden can also be returned free of charge at Casa MORJAS, Humlegårdsgatan 19, Stockholm.
6. We receive and check it
Follow the parcel with the tracking ID on your label. When it reaches our warehouse, we check it as soon as possible – usually within a few working days – and email you a confirmation.
7. Your refund or new size
Refunds go back to your original payment method and reach your account within 10 bank days of the confirmation; the return fee is deducted. For an exchange, your new size is reserved when you register and ships as soon as your return has been checked – normally the same or the next working day.
Most returns are checked and confirmed within two weeks of being registered.
Items must be returned unused, in box-fresh condition, and in their original packaging.
If an item shows handling beyond what is needed to try it on – for example creased uppers or scuffed leather soles – we may deduct an amount from your refund that reflects the loss in value. All shoes should be tried on with care on clean, carpeted floors.
Items must be returned unused, in box-fresh condition, and in their original packaging. Products showing signs of wear or missing original packaging may be subject to a deduction from your refund that reflects the loss in value.
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Register your return through our return portal and send the item back using the provided return label.
- To submit a return, register it on our returns page.
- Once registered, a return label will be sent to your email. Please check your spam or junk folder if you cannot find it.
- Remove all original delivery labels and place the return label on the outer shipping box.
Want to make an exchange?
If you are located within the EU, the UK or Norway, you can place an exchange directly through our return portal.
If you are located outside the EU, the UK and Norway, please return the item as outlined above and place a new order for your preferred product.
Items must be returned unused, in box-fresh condition, and in their original packaging.
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EU, UK & Norway
Exchanges are free within the EU, the UK and Norway and can be made within 30 days from the delivery date.
You may exchange an item for the same model and colour in a different size, subject to availability. Your new size is reserved when you register the exchange and ships as soon as your return has reached our warehouse and been checked – normally the same or the next working day. To change to a different colour or model, please return the item for a refund and place a new order. To start an exchange, register it on our returns page.
Rest of world
For orders outside the EU, the UK and Norway, exchanges are handled as returns. Please return the item for a refund and place a new order for your preferred product.
Return costs depend on your location and are deducted from your refund. Returns can be made within 30 days from the delivery date (14 days for items from The Archive).
EU: 5 EUR
Sweden: 50 SEK
United States: 20 USD
United Kingdom: 15 GBP
Norway: 100 NOK
Denmark: 35 DKK
Switzerland: 15 EUR
Rest of world: 20 USD
Orders delivered to Sweden can be returned free of charge at our flagship store at Humlegårdsgatan 19, Stockholm.
Please note: US sales tax on returned items is refunded. Shipping costs paid at checkout and the return fee are not refunded. Import duties and taxes paid to local authorities on delivery (outside the EU, US, UK and Norway) are not refunded by MORJAS.
No return cost applies to exchanges or to claims for faulty items.
You can follow your return with the carrier, using the tracking ID on your return label.
Step 1
Find the tracking ID on the return label we emailed you.
– DHL Express: look for "Waybill"
– DHL: look for "Shipment ID"
– UPS: look for "Tracking #:"
– PostNord: contact us at [email protected] and we will help you.
Step 2
Enter the tracking ID on the carrier's website.
When your return reaches our warehouse, we check it as soon as possible – usually within a few working days – and email you a confirmation.
When your return reaches our warehouse, we check it as soon as possible – usually within a few working days – and email you a confirmation. The refund is then issued to your original payment method and should reach your account within 10 bank days.
Return shipping itself can take up to 14 working days, depending on the carrier and country, so please allow up to 27 working days from drop-off in total. Most returns are checked and confirmed within two weeks of being registered.
If 10 bank days have passed since you received the confirmation email, please contact us and we will assist.
Products returned with signs of use and/or without their complete, original packaging may be subject to a deduction from your refund that reflects the loss in value.
Please note that the refund excludes the shipping fee and return fee.
If an order is not collected from the chosen pick-up point, it will be returned to us. A restocking fee, as well as the return and shipping fee, will be deducted from the refund.
My return label hasn't arrived
Check your spam or junk folder. If it isn't there, contact us at [email protected] and we will send it again.
My label has expired, or the carrier won't accept it
Contact us with your order number and we will issue a new label.
The returns portal can't find my order, or says it has already been returned
Use the order number and the email address from your order confirmation. If it still doesn't work, contact us at [email protected].
The size I want for an exchange is out of stock
Return the item for a refund and sign up on the product page to be notified when your size is back – or contact us and we will help you find an alternative.
Each product page has care advice for that exact material. These are the basics.
Every pair
– Rotate between wears and insert shoe trees after use to keep the shape and minimise creasing.
– Use a shoe horn, and take your shoes off by hand to protect the heel.
– Store them in a cool, dry place away from direct sunlight.
– If a leather sole gets damp, let it dry at room temperature, away from direct heat.
Smooth and grain leather
Brush or wipe after wear. Clean with a leather cleaner when needed, then apply a thin layer of cream or polish if the leather looks dry.
Suede and nubuck
Treat with a protective spray before the first wear and refresh it regularly. Brush gently once dry to lift the nap, and use a suede eraser on dry marks rather than liquid cleaners.
Nappa and deerskin
Wipe gently with a soft cloth, and apply a little neutral cream only when the leather looks dry.
Canvas and espadrilles
Brush when dry. For deeper cleaning, use mild soap and lukewarm water without soaking the fabric. Keep jute soles away from rain and puddles.
Rubber soles
Clean with a damp cloth and mild soap.
We don't offer repairs or resoling ourselves, but many MORJAS shoes are made to outlast their first sole. Shoes with a Goodyear-welted construction can be resoled by a skilled cobbler, and a cobbler can also add a thin rubber sole to a leather sole for extra grip and durability in wet conditions. Sneakers and styles with a soft, flexible construction are generally not resoled.
Manufacturing defects are covered by our warranty – see "Do MORJAS shoes come with a warranty?".
Yes. MORJAS covers manufacturing defects such as sole separation or stitching issues. Normal wear and tear is not covered – many of our shoes can be repaired or resoled by a cobbler.
To claim a product, enter the requested information and we’ll get back to you as soon as your claim has been reviewed. We will first see if it is possible to repair or remedy the fault. Otherwise, we will replace the product or refund you the money.
To initiate a claim, register it on our returns page.
Damaged shipment
If your shipment is damaged upon delivery, please register a claim.
Wrongly delivered shipment
Please request a delivery confirmation from the carrier and send it to us at [email protected].
Delayed or lost shipment
If your parcel hasn't arrived two business days after the latest delivery date shown at checkout, or its tracking hasn't changed for 5 business days, contact us at [email protected] with your order number.
You can join The Loyalty Program.
Ways to Earn Points:
• Earn points with every order.
• Refer a Friend: Recommend MORJAS to a friend and get rewarded with points. Your friend will receive a discount, and you’ll earn additional points.
• Leave a review.
• Add a photo to your review.
Click “Redeem My Points” on your account page, copy the code, and paste it at checkout.
Loyalty rewards and referral offers can't be used on items from The Archive or on sale items.
No, only one voucher can be used per order.
Yes. Your points expire two years after your last activity – placing an order, writing a review, referring a friend or redeeming points. Each of these resets the two-year period.
Invite friends from the Refer a Friend section of our Loyalty Program page – by entering their email address, or by sharing your personal referral link. Your friend gets a welcome offer on their first order, and your referral points are added to your account as soon as they have placed it.
The welcome offer and minimum order value depend on the currency your friend shops in:
SEK: 400 SEK off orders of 2,000 SEK or more
EUR: 20 EUR off orders of 150 EUR or more
USD: 20 USD off orders of 150 USD or more
GBP: 20 GBP off orders of 150 GBP or more
DKK: 150 DKK off orders of 1,000 DKK or more
NOK: 200 NOK off orders of 1,500 NOK or more
To complete a referral successfully, please ensure the following conditions are met:
1. You and your friend must be using different IP addresses.
2. The offer is valid in your friend's own currency only. For example, an offer issued in EUR cannot be used outside the Euro zone.
3. The offer applies to your friend's first order and cannot be combined with other vouchers.
Loyalty rewards and referral offers can't be used on items from The Archive or on sale items.
Vouchers are limited to one use and cannot be reused automatically.
If you return an order placed with a voucher, please contact us at [email protected]. Our customer experience team can assist with reactivating the code.
Yes. All historical orders have been included in the Loyalty Program, and points have been awarded for past purchases.
To access your points, you need to create an account using the same email address you used for your previous orders.
If you need assistance or can't see all your previous purchases, please contact us at [email protected].
Points are kept per currency: an order in EUR earns points in your EUR account, an order in SEK in your SEK account, and points can't be moved between them. If you shop in more than one currency and need help with your points, contact us at [email protected].
Loyalty points are only awarded on items bought and kept. Therefore, your points will become available 30 days after the original purchase date.
Points are only awarded for completed purchases.
Items that are returned or refunded do not count toward your points balance. If you return or cancel an order, the points earned from that order will be deducted from your account.
Shoes that are practically new but that we do not sell as box fresh: customer returns that may show signs of wear, and shoes used in photo shoots.
You will also find outgoing styles or previous versions of the current collection. These shoes are unworn and box fresh.
All products in The Archive are offered at 20% below their original price – whether they are outgoing styles or show signs of wear.
Loyalty rewards and referral offers can't be used on items from The Archive or on sale items.
Yes, we offer the option of returning within 14 days from delivery date. Shipping prices for returns for each country below:
EU: 5 EUR
Sweden: 50 SEK
United States: 20 USD
United Kingdom: 15 GBP
Norway: 100 NOK
Denmark: 35 DKK
Switzerland: 15 EUR
Rest of world: 20 USD
Casa MORJAS, our flagship store, is at Humlegårdsgatan 19, 114 46 Stockholm.
Opening hours
Monday – Friday: 11:00 – 19:00
Saturday: 11:00 – 17:00
Sunday: 12:00 – 16:00
Yes. Orders delivered to Sweden can be returned free of charge in the store – bring the shoes in their original packaging and your order number. Orders delivered to other countries are returned through our returns page.
Yes. If your size or colour isn't available in the store, our team can order it for you for delivery to your home.
Yes. At Casa MORJAS we can emboss your initials or a text of your choice on belts and accessories. Ask our team in the store.
Need help? Email us at: [email protected]
For press inquiries, please contact: [email protected]