Contact Us
Our team is in Stockholm and answers Monday to Friday, 08:00–18:00 CET. Most messages get a first reply within a few hours, and almost all within one business day. Claims, and anything that needs our warehouse, can take longer to resolve – we will tell you where it stands in that first reply.
Write to us at [email protected].
Before you do, you may find your answer here: Track your order, Returns and exchanges or Find your size. Everything else, including shipping and duties, is in our Help section.
So that we can answer in a single reply, please tell us your order number and the country your order is shipping to. If your question is about sizing, let us know your usual size and the model you are considering.
If a pair has arrived damaged, or has not worn as it should, write to [email protected] with “Claim” in the subject line.
Please include your order number, photographs of both uppers and both soles, and a photograph of the product number stamped inside the shoe. The soles are how we tell a manufacturing fault from normal wear, so please do not leave them out. Tell us as well how long the pair has been worn, and in what conditions.
Attach the photographs directly to your email – we are often unable to open Dropbox, WeTransfer or similar links. If a cobbler has already carried out a repair, include a clear photograph of the receipt showing the cost.
We assess every claim individually and will come back to you with the options available.
For press enquiries, please contact [email protected].
MORJAS Flagship Store, Humlegårdsgatan 19, Stockholm.
MORJAS is also carried by selected stockists – see where to find us.
Morjas & Co AB. Registered address: Östermalmsgatan 58, 114 50 Stockholm, Sweden. Company registration number: 559103-7501. VAT: SE559103750101.
Orders placed on the US store are sold by Morjas, Inc., a Delaware corporation and wholly owned subsidiary of Morjas & Co AB.