When we have received and approved your return, we will send an email confirmation and refund the order value to the original payment method.
How long does it take for my return to arrive, get approved and refunded?
The total time from when you dropped off the return to the refund reaching your bank account can take up to 27 days. The process consists of three stages:
1) Shipping: Up to 14 workdays
2) Warehouse handling: Up to 3 workdays
3) Payment processing: Up to 10 bank days
Want to know which stage your return is in?
You can track your return shipment through the shipping partner you used. Please see instructions below.
1. Find the tracking ID on the printed return label sent via email.
DHL Express: Look for “Waybill” (__________)
DHL: Look for “Shipment ID” (__________)
UPS: Look for “Tracking #:” (______________)
PostNord: Contact us here , and we will help you.
2. Use the tracking number (____) on the delivery partner’s website.
DHL: https://www.dhl.com/
UPS: https://www.ups.com/
If your shipment has arrived at our warehouse and you still have not received an email confirmation, your return is being handled by our warehouse. If you have received an email confirmation about your return approval, your refund will arrive within 10 bank days.
If 8 bank days have gone by since you received the email confirmation, please contact us and we’ll be happy to assist you.